Customer Survey

Company*:

Industry type*:

Suburb*:

State*:

Contact Name*:

Email Address*:

Was this the fist time you have used Poly-Tech?*:

Yes
No

If YES, how did you hear about Poly-Tech?:

If NO when was your previous project completed?:

If NO, Have you recognised any changes since our first dealing?:

Communication

How satisfied were you with your initial enquiry with Poly-Tech?*:

Should our staff have provided alternative flooring solutions e.g. products, systems, timeframes? *:

Yes
No

If YES please explain how they could have helped you:

Did you receive sufficient information prior to the start of the project?*:

Yes
No

If NO, what information or documentation would have assisted prior to job starting? :

Quotation

How satisfied were you with the quotation format?*:

Did the quote clarify the work to be performed would resolve the project problem?*:

Yes
No

Did we perform as quoted?*:

Yes
No

Technical skill

How satisfied were you with our Project Team?*:

Was a program provided to ensure all project needs were met & delivered on time?*:

Yes
No

How satisfied were you with the solution we applied, time, budget and durability?*:

How did you find the performance of employees on the job?:

Did our employees abide by all workplace conditions e.g. safety inductions?*:

Yes
No

Pricing

Do you perceive Poly-Tech offered you value for money?:

Responsiveness

Did you encounter any problems with the works performed?*:

Yes
No

If YES, was the process for getting the problem resolved::

Recommendations & Suggestions

Would you recommend Poly-Tech Industrial Services?*:

Yes
No

If YES, Do you have projects coming up in the future that Poly-Tech could assist you on?:

Please suggestions on how Poly-Tech could improve their overall service to you?:

* Required Fields